FAQs

1. What products can I request?

You can request any product that is not available locally in Fiji. We have a vast network of suppliers and logistics channels to source a wide range of products, from electronics, food, clothing and household items to specialty products.

2. How do I request a product?

To request a product, simply send us an email at sales@dealspacific.com with the product description, web link (if available) and budget. We will then provide you with a quote for the total cost, including freight.

3. How do I place an order on the website?

To place an order, just select the desired products and add them to your cart. Provide your email address and choose a pick-up location in either Lautoka or Suva. Next, select your preferred payment method and enter your billing address before clicking "Complete". You'll receive an order confirmation number, and we'll contact you to confirm your payment and any additional details. Please don't hesitate to reach out if you have any questions.

4. How long does it take to receive my order?

Delivery times vary depending on the product and freight preference. All our listed products include postage via Air Freight. Estimated availability in Fiji is around 9 to 12 business days for items sourced in Australia. Estimated availability will be confirmed upon quote for items sourced from other regions.

5. How do I pay for my order?

We require a 50% deposit on the total order, with the remaining balance payable upon pick-up or before delivery. If you are collecting your order directly from our freight counterpart, you will need to make the full payment upfront. We accept payment via bank transfer, M-PAiSA and Cash upon Pick-Up.

6. Duties and Taxes?

The Duty Free value is 2000FJD for personal effects. Any items requested higher than 2000FJD will incur Duties and Taxes. This will need to be settled by the customer in Fiji with FRCS. Contact us for more clarification.

7. What happens if the product is damaged during shipping?

We take every precaution to ensure that your order is delivered in perfect condition. However, if the product is damaged during shipping, please contact us immediately and we will work with you to resolve the issue.

8. What is your return policy?

We do not accept returns for products that are sourced on a per-order basis. However, if the product is defective or damaged during shipping, we will work with you to resolve the issue.

9. How can I track my order?

We will provide you with updates through out the process. Air freight is more easily tracked in comparison to Sea freight, whereby certain factors are beyond our control.

If you have any further questions, please do not hesitate to contact us at sales@dealspacific.com. We are always here to assist you.